Privacy Policy
When you shop with Al-Khaira, you are trusting us with your information. We do not take that lightly. This page explains exactly what we collect, why we collect it, and how we keep it safe — no legal jargon, no hidden clauses.
What We Collect
- Order Information: Your name, phone number, delivery address, and payment method — only what is needed to get your order to you.
- Contact Details: Email or WhatsApp if you reach out to us directly.
- Basic Usage Data: Pages visited and time spent — helps us understand what is working and what is not.
Why We Use It
- To confirm, pack, and deliver your order to the right address on time.
- To keep you updated on your order status when needed.
Who We Share It With
Only the people who need it to fulfill your order — our delivery partners operating within the UAE. We do not sell your data. We do not share it for advertising. Full stop.
Your Data, Your Control
Want to know what we have on file, update something, or ask us to delete it entirely? Just reach out. We will handle it within 48 hours, no questions asked.
Returns and Exchange Policy
If something is not right with your order — wrong item, damaged packaging, or a product that did not match what you expected — we want to fix it. We do not believe in complicated return forms or long waiting periods.
Simply contact us on WhatsApp within 48 hours of receiving your order. Share your order details and a photo if needed, and we will arrange an exchange or resolution as quickly as possible. Our goal is that you are satisfied — not just that the sale went through.
For returns and any type of help, contact us via WhatsApp — link available in the footer below.
Policy Updates
If anything on this page changes, we will update it here. We will not bury it in an email — if it is significant, we will make it visible.